Last updated: 21 October 2023

Privacy Policy

Here at Narrated Guide (“we”, “us”, “our”, or “our website”), we understand that your privacy is very important to you. As users of our own website and other online websitelications, we share that same view. Therefore, out of respect for everyone who visits our website, we want to be as transparent as possible in terms of how we collect and use the collected information. Your acceptance of our Privacy Policy is deemed to have occurred upon your first interaction with our website, whether it's testing our features, signing up or logging in. If you disagree with our Privacy Policy, we encourage you to stop using our website immediately.

If you have any questions or concerns about our notice or our practices regarding your personal information, please do not hesitate to get in touch with us.

What is Narrated Guide?

Narrated Guide is an on-demand travel guide that provides information about each significant place or item of interest at a particular destination.

Each guide is customised to a traveller's preferred travel style. For example, for Seville, a traveller can choose between the styles of "The Cultured One", "The Adventurer" and "The Leisurely Wanderer".

You can read more about each travel style in our FAQ section.

Each customised guide also comes with: (i) common travel phrases, (ii) a list of recommended museums, and (iii) a suggested itinerary.

What information do we collect?

Some information are automatically collected from the third-party payment processing platform that we use (Stripe) and our analytics tools that helps us to better understand how you are interacting with our website. We use the insights provided to us to continuously improve our services, in particular, your experiences when using our website.

Other data are only collected if you voluntarily submit it. Your consent to us using such data is deemed to have been given upon submission.

Depending on how you use our website, the information we collect includes but are not limited to:

Your bank account details, such as card number, expiry date, CVC, country and postcode are accessed and handled by the third-party payment processing platform (Stripe) only. We do not keep a record of your card details.

From the payment process, we only keep a record of your name and email address so that you can log in and access the guides you have purchased.

How do we use the information?

We use your data to provide you with the best possible services and user experience. This includes:

The information is stored securely and appropriate actions are taken accordingly.

We will not send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

Your information is not and will not be shared with any third party unless it is in compliance with our legal obligations and/or your consent (e.g. as part of the payment process).

How do we store your data?

We only keep your data for as long as we need to use it as described above or for as long as we have your permission to keep it.

For example, upon your decision to delete your account, we will delete your data immediately.

In any event, we review the data we keep from time to time and will delete any data we no longer need. We will notify you should this be relevant to you.

How can you access your data?

You have the legal right to ask for a copy of any of your personal data held by us. Please contact us to make such a request.

Changes to our Privacy Policy

We may update this Privacy Policy from time to time or as required by law. The updated version will be indicated by the "Last updated" date at the top of this web page and the updated version will be effective as soon as it is accessible. We recommend that you check this page regularly to keep up-to-date.

🍪 Cookies

This website uses cookies - small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. However, please note that by disabling cookies, certain features of this website may not function properly.

Terms and Conditions

By using this website, you are deemed to have read and agreed to the following terms and conditions.

  1. General
    1. The website under the name of Narrated Guide (“we”, “us”, “our”, or “our website”) provides information about each significant place or item of interest at a particular destination (the “Service”).
    2. By visiting or accessing our website or any application or website related to us, you, being the person accessing this website ("you" or "your"), agree to be bound by our terms and conditions, privacy policy and cookies policy.
    3. If you are under the age of 18 you will need your parents' permission before using our website.
    4. Information required when creating an account must be complete and accurate. You have the right to deactivate your account at any time. If we determine in our sole discretion that you are not using our website in the way it was intended, we have a right to deactivate your account at any time.
    5. No commercial use of sites is permitted. You may use the sites for personal, non-commercial purposes only.
  2. Copyright
    1. The content and Service provided by our website are the property of our website or used under licence from third party copyright owners and protected by copyright and/or any other intellectual property rights. Except as otherwise provided, the content and Service provided by our website may only be reproduced, transmitted, rebroadcasted, published or distributed in unmodified form for personal, non-commercial use or with our express written consent.
    2. While we endeavour to ensure that all content posted are credible, based on facts and do not infringe on other people's intellectual property rights, there may be certain occasions where material may infringe on the copyright of another third party. If you believe, in good faith, that our content infringes your copyright, you may send a notice to us requesting that such material be removed or access to such material be blocked.
    3. All claims of copyright infringement should be emailed to us via our contact form. The notice must include:
      • Your name and who you represent (if applicable), email address and telephone number.
      • Sufficient detail identifying the work you claim to be infringing copyrighted work to allow us to locate the material.
      • Sufficient detail identifying the copyrighted work alleged to have been infringed.
      • To prevent your risk perjury, statement that the information in the notice is accurate and that you are the owner or are authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.
      • Signature of the owner or a person authorised to act on behalf of the owner of the alleged copyright material.
  3. Licence
    1. You may use our website on a non-exclusive basis. With the exception of audio files that you have full proprietary ownership of, you agree that you will observe the code of conduct set out in paragraph 7 of these terms and conditions and that you will not:
      • Republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system.
      • Reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.
      • Use any photographs, graphics, video or audio sequences separately from any accompanying text.
      • Alter, decompile, edit or otherwise modify any material on our website.
    2. We grant you a licence to use any software applications included in our website and for the purposes made available on our website only. You must not translate, adapt, alter, modify, distribute, decompile or reverse engineer that software for any purpose, create any derivative works based upon it, permit it to be combined with any other software, provide access to it or use it to provide services to third parties except to the extent that we are required to permit this by applicable law. You may not use the software other than as specified in these terms without our prior written consent. Your use of any services, software, information and materials available on our website may be subject to additional terms and conditions, which we will notify you at the time of downloading or access if applicable. Your download or use of such services, information and materials will indicate your acceptance of those additional terms. If you do not agree with these additional terms and conditions, please do not use the Service.
  4. Payment

    If you purchase the Service, you agree to the terms under this paragraph 4 of our terms and conditions:

    1. If there is a fee associated with a portion of the Service, you agree to pay that fee. The price stated for the Service includes all applicable taxes, unless stated otherwise. You are solely responsible for paying such taxes or other charges. We may suspend or cancel the Services if you do not make the full payment within the relevant time. Suspension or cancellation of the Services for non-payment could result in a loss of access to and use of your account and its content (if applicable). Depending on your location, some transactions might require foreign currency conversion or be processed in another country. Your bank might charge you additional fees for those services when you use a debit or credit card. Please contact your bank for details.
    2. To pay the fees for the Service, you will be directed to a third-party payment processing platform (Stripe) where you will be asked to enter relevant bank account details. We do not have access to your card details. This is wholly accessed by and handled by Stripe.
    3. So that you can log in and access the guides you have purchased, we will keep a record of your name and email address and use these as your log in credentials.
    4. By making a purchase, you (i) represent that you are authorised to use the payment method you provided and that any payment information you provide is true and accurate; and (ii) authorise us to charge you for the selected Service using your payment method.
  5. Service availability
    1. The Service may be unavailable from time to time, may be offered for a limited time, or may vary depending on your region or device. In certain circumstances, you may need to re-acquire the material or applications that were available to you and paid for in your previous region.
    2. We strive to keep the Service up and running; however, all online services suffer occasional disruptions and outages. We are not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may incur some information loss. In general, we recommend that you regularly backup your content and information.
  6. Updates to the Service and changes to these terms and conditions
    1. We may update our terms and conditions from time to time. The updated version will be indicated by the "Last updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to the terms and conditions, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice and terms and conditions section frequently to be informed of how we are protecting your information. If you don't agree to the new terms, you must stop using the Service, close your account (if applicable) and, if you are a parent or guardian, help your minor child to close his or her account (if applicable).
    2. Sometimes you'll need software updates to keep using the Service. You may also be required to update the software to continue using the Service. Such updates are subject to these Terms unless other terms accompany the updates, in which case, those other terms apply. We do not guarantee that we will support the version of the system or device for which you purchased or licensed the software, apps, content or other products.
    3. There may be times when we need to remove or change features or functionality of the Service or stop providing the Service or access to the Service altogether. Except to the extent required by applicable law, we have no obligation to provide a re-download or replacement of any material, digital goods, or applications previously purchased. We may also release the Service or their features in a preview or beta version, which may not work correctly or in the same way the final version may work.
  7. Code of conduct
    1. By agreeing to these Terms, you're agreeing that, when using the Services, you will follow these rules:
      1. Don't do anything illegal.
      2. Don't send spam or engage in phishing. Spam is unwanted or unsolicited bulk email, postings, contact requests, SMS (text messages), instant messages, or similar electronic communications. Phishing is sending emails or other electronic communications to fraudulently or unlawfully induce recipients to reveal personal or sensitive information, such as passwords, dates of birth, Social Security numbers, passport numbers, credit card information, financial information, or other sensitive information, or to gain access to accounts or records, exfiltration of documents or other sensitive information, payment and/or financial benefit.
      3. Don't engage in activity that is fraudulent, false or misleading (e.g., asking for money under false pretenses, impersonating someone else, manipulating the Services to increase play count, or affect rankings, ratings, or comments).
      4. Don't circumvent any restrictions on access to or availability of the Services.
      5. Don't engage in activity that is harmful to you, the Services or others (e.g., transmitting viruses, stalking, posting terrorist or violent extremist content, communicating hate speech, or advocating violence against others).
      6. Don't infringe upon the rights of others (e.g., unauthorized sharing of copyrighted music or other copyrighted material, resale or other distribution of Bing maps, or photographs).
      7. Don't engage in activity that violates the privacy of others
    2. If you violate these terms, we may stop providing Services to you or we may close your account. We may also block delivery of a communication (like email, file sharing or instant message) to or from the Service in an effort to enforce these terms. When investigating alleged violations of these terms, we reserve the right to review any available content or information from your account in order to resolve the issue. However, we cannot monitor the entire Service and make no attempt to do so.
  8. No warranties

    We do not offer any warranty of any kind or represent that our contents are accurate, complete or error-free. We are not liable for the usage of, impact from, implementation of or communication of our contents.

  9. Indemnity

    To the extent permitted by applicable law, you agree to release and waive any and all claims and/or liability against us in connection with your usage of our website(s) or any purchase of any of our content or any subscription to us (if applicable). You agree to defend, indemnify and hold harmless our website, its officers, directors, employees and third party licensors, from and against any and all claims, damages, obligations, losses, liabilities (including but not limited to lawyer's fees) arising from: (i) your access to and use of our website(s); (ii) your violation of any terms and conditions; (iii) your violation of any third party right, including but not limited to, any copyright, property or privacy right.

  10. Limitation of liability

    Under no circumstances, including negligence, shall we, our officers, directors, employees, partners or licensors be liable for any direct, indirect, incidental, special, punitive or consequential damages that may result from the access of, use or inability to use our content and Service, including but not limited to use of or reliance on information, interruptions, errors, defects, mistakes, omissions, deletions of files, delays in operation or transmission, non-delivery of information, disclosure of communication, or any other failure of performance.

  11. Entire agreement, governing law and jurisdiction

    These terms and conditions constitute the entire agreement between users and our website, governed by the laws and jurisdictions of England and Wales without regard to conflict of laws principles. You agree to submit to the personal jurisdiction of the courts of England and Wales. Any headings or summaries provided on this page are used for reference purposes only and do not have any legal effect. By accessing our website(s) and content, you agree to be bound by the terms and conditions herein.

Refund Policy

Please note that the our travel guides are not eligible for returns as these items are final sale only. If you have any questions or concerns about a specific item, please do get in touch.